TERMS & CONDITIONS
Welcome to Gati Packers & Movers. Please read these terms carefully before booking your relocation, vehicle transport, or storage services with us.
Last Updated: September 25, 2026 | GSTIN: 06BHRPL5899K1ZA
1. Acceptance of Terms
By requesting a quotation, booking a service order, or utilizing any services provided by Gati Packers & Movers ("Company," "we," or "us"), you ("Client" or "User") agree to be legally bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.
2. Scope of Services
Gati Packers & Movers provides comprehensive logistics and relocation services across India, including:
3. Quotations & Pricing Adjustments
Initial quotes are provided based on the information submitted by the client (inventory list, origin, destination, floor details).
- Quotes remain valid for 15 days from issuance unless specified otherwise.
- Scope Adjustments: Additional charges may apply on packing day if there are unlisted extra items, lack of working elevators requiring stairs carrying above 2nd floor, long walking distances exceeding 50 meters from truck to door, or additional packing material requests.
4. Payment Terms & Cancellation/Refund Policy
Payment Terms
A booking deposit (token amount) is required to reserve your moving slot and vehicle allocation. The balance payment must be settled at the time of dispatch or prior to unloading at the destination. Payments can be made via UPI, Net Banking, Cash, or Direct Bank Transfer to Gati Packers & Movers accounts.
🔄 Cancellation & Refund Schedule
- Cancellation 48+ hours before move date: 100% refund of token advance deposit.
- Cancellation between 24 - 48 hours before move: Token deposit retained as a rescheduling credit valid for 6 months.
- Cancellation within 24 hours of packing truck arrival: Minimal mobilization fee deducted to cover vehicle dispatch and labor allocation costs.
- Refund Processing Time: Eligible refunds are processed back to the original payment source within 5 to 7 business days.
5. Customer Obligations & Prohibited Goods
To protect both parties, clients are required to adhere to safety guidelines:
Strictly Prohibited Goods (Do Not Pack)
The client agrees NOT to pack or hand over: cash, gold/silver jewelry, precious stones, original identity documents/bank chequebooks, firearms, ammunition, flammable liquids, gas cylinders, matches, or illegal contraband. The client must personally transport high-value personal valuables.
6. Transit Insurance & Damage Claims
While our experienced crews handle all items with utmost care using high-grade bubble wrap and corrugated sheets, unforeseen road incidents can happen.
- Optional Transit Insurance: We strongly advise opting for transit insurance declaration for long-distance relocations.
- Filing a Claim: In the rare event of visible breakage or damage, the client must highlight it on the consignment note at delivery time and report written photos/videos within 24 hours of delivery to
gatipackersandmover1@gmail.com.
7. Delivery Schedule & Force Majeure
Delivery timeframes are estimated based on road distance and traffic norms. Gati Packers & Movers shall not be held liable for transit delays caused by events beyond our reasonable control (Force Majeure), including floods, heavy rain, landslides, national/state highway strikes, police/RTO checkpost delays, or vehicle breakdown due to road hazards.
8. Governing Law & Dispute Resolution
These terms shall be governed and interpreted according to the laws of the Republic of India. Any disputes or claims arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana.
9. Customer Support & Inquiries
Have questions regarding your move quote, payment receipt, or these terms? Contact our team anytime:
123, Transport Nagar, Gurugram, Haryana – 122001